Get ready for thought-provoking insights, dynamic discussions, and game-changing ideas! The mainstage is where industry leaders, innovators, and visionaries take the spotlight to share their expertise and inspire action. From keynote addresses to engaging panel discussions, this is where the biggest conversations of the conference happen. Don’t miss your chance to be part of the moments that will shape the future of our field.
Plenary: Tuesday, May 13, 12:30pm - 1:30pm
Beyond Compliance: Redefining Records Management for a Modern Regulatory Environment
Nicholas Fonseca MBA(Hons.), CTAJ(TM), BSB/M(Hons.), CIP, AIIC
Management
City of Leduc
About Nicholas Fonseca MBA(Hons.), CTAJ(TM), BSB/M(Hons.), CIP, AIIC
Nicholas Fonseca has over 20 years of experience in both for-profit and non-profit private and public sector organizations holding positions of progressively increasing responsibility in the fields of management, risk consulting, information governance, information management and privacy. He serves in a leadership capacity providing strategic direction in information management, privacy and governance domains in municipal government. Nicholas has served as president of ARMA International - Edmonton Chapter, and on the board of directors of ARMA Canada. Additionally, he has served as a Schools Council member at the University of Alberta (SLIS) where he has taught information governance at the master's degree level. He continues to serve as an executive council member of the Insurance Institute of Northern Alberta where he has held the Education Committee and Chair positions. He is the currently Executive 1st. Vice President, Academics and Symposium Chair Mr. Fonseca teaches the newly developed and accredited Cyber Risk course offered nationally and available globally through the Insurance Institute of Canada.
In 2013, Jordan Uytterhagen founded Cadence Solutions, a leading Digital Transformation Services company. Based in Edmonton, Alberta, Cadence Solutions was born on the customer side of an ECM implementation at a County that was not executed properly. Jordan Uytterhagen, an employee of “The County” at the time, realized that ECM implementations were not being delivered as promised and set out to deliver an implementation as expected by the customer and not the implementation vendors management.
Through Cadence, Jordan and his team have completed more than 80 implementations across North America in many industries such as energy, utilities, financial services, insurance and the public sector.
Over 18 years of comprehensive experience managing complex technology, operations and logistics functions through senior-level positions including Interim Executive Staff Officer, Executive Director of Operations, Director of Information Technology and Senior Technology Advisor. Senior-level management experience includes technology infrastructure, logistical fulfillment, marketing, sales, staff leadership, project management, strategic planning, process improvement, enterprise wide financial forecasting/projections/cashflow analysis as well as branding and communication strategies.
As compliance frameworks evolve, records management is shifting from a rule-based function to a strategic driver of value, trust, and transparency. This keynote explores how records professionals can lead in today’s modern regulatory environment—where expectations are changing, but the importance of governance remains high.
Join industry leaders Nicholas Fonseca and Jordan Uytterhagen as they explore the evolving role of records managers, the shift from compliance-driven to value-driven programs, and how RM supports ESG and corporate transparency goals. Moderated by ARMA CEO, Nathan Hughes.
Plenary: Wednesday, May 14, 1:00pm - 2:00pm
The IG Holy Grail - The Challenge of Embedding Information Governance into Corporate Culture
Drawing on over 40 years’ experience as a practising lawyer, business consultant, and federal government policy writer, Lewis Eisen, is a leading global authority on the use of respectful language in policy drafting. He shows people how to shift their policy writing culture from confrontational to cooperative; the 4th edition of his Amazon international bestseller, RULES: Powerful Policy Wording to Maximize Engagement, was released in June 2024.
Lewis's approach to drafting policies has been adopted at private, government, and not-for-profit organizations around the world. His work with the Government of Canada includes policy development groups at the RCMP, Environment and Climate Change Canada, Library and Archives Canada, Employment and Social Development Canada, Global Affairs Canada, and First Nations Financial Management Board. He has also worked with the Inspection Office in the UK, the International Committee of the Red Cross, and a variety of provincial government organizations.
Assistant Professor; Program Coordinator - Master of Archives and Records
San Jose State University
About Darra Hofman, JD, MLIS, PhD
Darra Hofman is an Assistant Professor and Program Coordinator (Master of Archives and Records Administration) in the School of Information at San José State University, San José California, USA. Dr. Hofman received her Ph.D. in library, archival, and information studies from The University of British Columbia in 2020. She completed her M.L.I.S. from the University of Kentucky and her J.D. and B.A. (honors) from Arizona State University. Her research examines the intersection of archives, technology, and law, exploring how records support human rights and human thriving. She is the principal investigator of the Cross-campus Interdisciplinary Responsible Computing Learning Experiences (CIRCLE) project, a Mozilla Responsible Computing Competition awardee.
For IG professionals trying to mature their organization's Information Governance program, the work involved usually focuses on systems, policies and training. Perhaps the most difficult hurdle concerns the connection between corporate culture and effective Information Governance. How can we embed IG into the organization's corporate culture so that the policies, procedures ad program requirements become second nature to all employees? How do we make improper management of information and corporate data assets anathema to being part of the company?
Over the course of 2025, ARMA is engaging its members in strategic dialogue to collect insights, address specific hurdles, and brainstorm ideas for effectively integrating IG into organizational culture. Our expert panelists, Dr. Darra Hofman and Lewis Eisen, will dig deeper into this issue from the perspective of corporate and workplace culture in Canada. They will also provide insight into some of the strategies and tactics identified by industry subject matter experts to date and encourage conference attendees to continue the conversation within their chapters and industry groups. ARMA will incorporate the collective feedback into a White Paper to be produced after the conference concludes.
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